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Privacy Policy

1. Introduction

1.1 This is our privacy policy. It tells you how we collect and process personal data received from you on our website and through the provision of our events and matchmaking services at www.nvmatchmakers.co.uk and www.nvmatchmakers.uk (the “Site”). It also gives information about our use of cookies and how you may disable them.

1.2 “Your Data” means any information about you which is personally identifiable, including, without limitation, your name, address, date of birth, telephone numbers, email address, user name, password, comments, personal descriptions, photos and other information from which you can be identified and which you may disclose to us or otherwise via the Site at any time.

1.3 We take privacy rights and protecting the interests of our users very seriously and we seek to ensure the highest standards of compliance with UK data protection laws. We have an up-to-date data protection notification registered with the Office of the Information Commissioner.

1.4 By registering as a member or otherwise using the information and services on our Site, you give your consent to the use of your data in accordance with this Privacy Policy. If you have any questions or comments regarding this privacy policy, please email them to [email protected]

 

2. Who we are

2.1 Here are the details that the Data Protection Act 1998 requires us to give you as a ‘data controller’:

2.1.1 Our Site is: www.nvmatchmakers.co.uk and www.nvmatchmakers.uk

2.1.2 Our company name is: N V Matchmakers Limited

2.1.3 Our registered office address and trading address is at Grosvenor House, 11 St Paul’s Square, Birmingham, B3 1RB

 

3. What we may collect

3.1 We may collect and process the following data about you specified in 3.1.1 to 3.1.5 below:

3.1.1 information you put into forms or surveys on our Site at any time. This includes personal information provided at the time of registering to use our Site and/or booking a consultation or requesting further services;

3.1.2 a record of any correspondence between us;

3.1.3 details of transactions you carry out through our Site;

3.1.4 details of your visits to our Site and the resources you use;

3.1.5 information about your computer (e.g. your IP address, browser, operating system etc.) for system administration and to report aggregate information to our advertisers;

 

4. Cookies

4.1 We use cookies to distinguish users, collect analytical information and improve our Site’s performance. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer when you visit our Site. By continuing to browse the Site, you are agreeing to our use of cookies.

4.2 ‘Session cookies’ allow us to track your actions during a single browsing session, but they do not remain on your device afterwards. ‘Persistent cookies’ remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our Site.

4.3 Session and persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners.

4.4 All our cookies fall within the classifications Strictly Necessary, Functionality and Performance. None are classified as Behavioural Targeting.

4.5 Most web browsers automatically accept cookies, though you do not have to. We do not control the use of cookies by third parties. If you wish to disable our cookies then you can do so by readjusting your browser settings although please note that by disabling cookies you may not be able to register with or use all features of our Site.

4.6 For more information on cookies and how to disable them, you can consult the information here: http://www.allaboutcookies.org

 

5. How we use what we collect

5.1 We use information about you to:

5.1.1 present Site content effectively to you and to provide, improve, test, and monitor the effectiveness of our Site;

5.1.2 process and administer your registration as a member;

5.1.3 provide information, products and services that you request, or (with your consent) which we think may interest you;

5.1.4 carry out our contracts with you;

5.1.5 monitor and investigate any suspected breach of our terms made by or otherwise relating to you.

5.2 We reserve the right to send you certain communications, such as service announcements and administrative messages and other communications relating to our service, without offering you the opportunity to opt out of receiving them.

5.3 If you are already a member, we will only contact you electronically about products and services which are similar to those previously sold to you. If you are a new member, you will only be contacted if you agree to it. If you do not want to be contacted for marketing purposes, please tick the relevant box that you will find on screen when we collect your data.

 

6. Where we store your data

6.1 We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA.

6.2 By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

6.3 Any payment transactions will be encrypted. If we give you a password, you must keep it confidential. Please do not share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.

 

7. Disclosing your information

7.1 We are allowed to disclose your information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) in the following cases:

7.1.1 if we want to sell our business, or our company, we can disclose it to the potential buyer;

7.1.2 if we want to sell or buy any business, or assets, we can disclose your personal data to the potential buyer or seller of such business or assets;

7.1.3 we can disclose it to other businesses in our group;

7.1.4 we can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights;

7.1.5 we can exchange information with others to protect against fraud or credit risks; and

7.1.6 to our employees, agents and third-party business partners and service providers to administer our Site, facilitate the provision of the products and services provided to you and to perform service-related facilities and assistance.

 

8. Your rights

8.1 You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at [email protected]

8.2 The Data Protection Act 1998 gives you the right to see information we hold about you. We can charge you a fee (currently £10) for this service.

8.3 Following termination or deactivation of your account, we or our service providers may retain information about you for a commercially reasonable time for backup, archival, and/or audit purposes.

 

9. Links to other sites

9.1 Our Site may, from time to time, contain links to third party websites. Please note that our terms and policies will not apply to other websites that you access via a link from our Site. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for the content or security of these sites.

 

10. Changes

10.1 If we change our Privacy Policy, we will post the changes on this page. If we make any substantial changes in the way we use your information, we will notify you by email. Your continued use of the Site after any modification to this Privacy Policy will constitute your acceptance of such modification.