These Matchmaker Membership Terms (the “Terms”), together with any and all other terms and policies referred to herein, are the standard terms which apply to users who choose to subscribe to any of our personalised and bespoke matchmaking packages (“Packages”) which are provided by us through our websites, www.nvmatchmakers.co.uk and www.nvmatchmakers.uk (the “Site”).
Please read these Terms carefully and ensure that you understand them before making any application for membership of any of our Packages via our Site. You will be required to read and accept these Terms when doing so and, if you do not agree to comply with and be bound by these Terms, you will not be able to become a member.
1. Information About Us
Our Site is owned and operated by N V Matchmakers Limited, a UK company registered in England under company number 10702522, with a registered office and trading address at Grosvenor House, 11 St Paul’s Square, Birmingham, B3 1RB (“We/Us/Our”).
2. Package Benefits
2.1. Our matchmaker services specialise in working with professionals and retirees who are single, separated, divorced or widowed and seeking a like-minded companion for a genuine partnership. We screen all of our members and consider their requirements in order to endeavour to find a suitable match, involving an extensive search of our member database and a tailored approach depending on your objectives.
2.2. We offer three matchmaker membership options: NV Classic, Executive V and Platinum Edge. The member benefits of each respective Package are set out in the table below:
|NV CLASSIC||EXECUTIVE V||PLATINUM EDGE|
|Personal Consultation||√ (1 hour)||√ (two 1-hour consultations)||√ (one 2-hour consultation)|
|NV Membership Card||√||√ (personalised)||√ (personalised)|
|Relationship Coaching (in person)||√||√||x|
|Personal Matchmaker Consultant||√||√||√|
|Style Consultation (in person)||√||√ (plus image and style guidance)||√ (plus image and style guidance)|
|Exclusive NV Event Invitations||x||√||√|
|Chauffeur Service||x||√ (subject to terms & conditions)||√ (subject to terms & conditions)|
|Lifestyle Consultant (in person)||x||x||√|
|Personal Shopper (subject to terms & conditions)||x||x||√ (subject to terms & conditions)|
2.3. We also offer an option for women to become an ‘Associate’ free of charge by completing our NV Associate application form and, if this is accepted, attending a Consultation (see more below at section 3.4). Successful applicants join our NV Associate Registry and are placed on our membership database and have the opportunity of being paired with a suitable NV member (but will not have member status or benefits).
2.4. Your NV Membership Card gives you the opportunity to receive exclusive discounts, promotions and rewards on certain products and services offered by our affiliate retail partners. It is personal to you and the privileges, discounts and rewards are redeemable only by you. You are responsible for keeping it safe and secure and for ensuring that it is not used by anyone else. It must be presented to the applicable retail partner in order to redeem the relevant benefits and both we and our partners reserve the right to request proof of identification upon use in order to authenticate the eligibility of a member. If your NV Membership Card is lost or stolen please contact us as soon as possible to order a replacement. We reserve the right to levy a charge for this service.
2.5. You will also be rewarded in the form of a receipt of £10.00 ‘cash back’ for the first friend you introduce (provided their application is successful) as part of our referral scheme
2.6. We will use all reasonable endeavours to provide our services with reasonable skill and care, commensurate with best practices and standards in this industry and in accordance with any information provided by us about our services.
3. Application, Consultation and Membership
3.1. To become a member, you must be 21 or over. We may require evidence of your age to verify this.
3.2. You may apply to become a member by completing our online application to book an initial consultation and agreeing in that application to these Terms.
3.3. The details that you provide and confirm in your application documentation must be complete and correct and we reserve the right to revoke any membership if such details prove to be false or misleading.
3.4. Upon receipt of your application, we may invite you to an initial one-hour, face-to-face consultation (the “Consultation”) to ascertain your specific requirements and to allow you to obtain more information about membership of your chosen Package. Details about the fee charged for the Consultation is set out below in section 7.2.
3.5. Your Consultation will be arranged by appointment only and may be rescheduled by you up to twice, provided you give 48 hours advance notice.
3.6. You are required to bring proof of identify to your Consultation (such as a passport or driving licence) and a recent photograph. A copy of your identity document and your original photograph will be retained by us. We also reserve the right to conduct criminal background checks or any other checks we deem in our discretion to be necessary at any time and using public records.
3.7. We reserve the right to take photographs and record a short video of you during your Consultation. Such materials, including the photograph provided by you during your Consultation, will only be used by us for record-keeping purposes and in connection with your membership. Unless you inform us that you do not consent to our use of your image and image rights in this way (in which case we may not be able to accept your application), you grant us an irrevocable and royalty-free right and licence to use, reproduce, modify, publish and otherwise exploit such materials in connection with your membership and our services.
3.8. You will become a member (and have access to the associated benefits listed in the table at section 2.2 above) only if and when we accept your application in writing and you have paid the applicable membership fee set out in section 7.1 below. Our decision whether or not to accept your application is in our absolute discretion and we make no guarantees about who will be accepted.
3.9. If your application is not accepted, you will be notified of this in writing. Should you wish to reapply, we encourage you not do so any earlier than at least eight weeks after submission of your previous application.
3.10. Only upon our written acceptance of your application and your payment of the membership fee will there be a contract between you and us on these Terms. A copy of these Terms will be supplied to you again at that point.
4. Your Matches and Interactions
4.1. We use our best endeavours to screen and verify the background, statements, profiles and identity of other members but we make no representations or warranties in this respect, or regarding the conduct of our members or their suitability or compatibility with other members.
4.2. You agree to take all necessary precautions in any interactions with other members, particularly if you decide to communicate with or meet them in person. We encourage members to always meet in a public place during your first meeting with another member and inform family or friends of their whereabouts.
4.3. As well as agreeing not to carry out the types of conduct prohibited in section 9.1, you also agree not to solicit money from another member you meet through our service, or stalk, harass or intimidate any other member.
5. Booking and Cancellation of Events
5.1. As part of the Executive V and Platinum Edge memberships, you may be invited to attend exclusive social events frequented by other members. Upon offering you the opportunity to book such an event (“Event”), we shall ensure that the main characteristics of the Event and the total charges due from you in connection with the Event (if any) are made clear to you in advance.
5.2. Only members are entitled to participate in any Event.
5.3. Any Event and your place in that Event is subject to availability. No priority is given, and places in an Event are allocated on a first-come-first-served basis and are subject to payment of any associated charges at least three weeks in advance.
5.4. Each Event requires a minimum number of attendees to book it for it to take place. If this number is not met, if any venue, required personnel and/or equipment necessary for the Event are not available, or if any event takes place under section 6 below, we may reschedule or cancel the Event at any time before the time and date of that Event. If you are unable to attend the rescheduled Event, or if the Event is cancelled completely, we will refund to you in full any payment that you have made in connection with that Event.
5.5. You may book an Event you have been invited to attend by email ([email protected]), or via the Member’s Lounge area on our website
5.6. You will only be permitted to attend an Event if you have pre-booked and paid any charges due for that Event within the deadline. However, we may be able to offer you the opportunity to book, pay for and participate in an Event if a wait list space for it becomes available due to another member cancelling a booking. If we tell you of such an opportunity you will then need to book and pay for the Event in advance.
5.7. Only if and when we confirm in writing that we accept your booking of a particular Event and you have paid for it, will there be a binding contract between you and us for that Event.
5.8. When you book any Event(s), we will require you to pay us at least three weeks in advance for any charges we notify you of in connection with that Event, and we will be entitled to keep some or all of that payment as set out in section 5.10 below if you later cancel the Event(s) without giving us prior notice of at least 2 weeks.
5.9. You may cancel an Event without charge if you give us at least 2 weeks’ prior notice of the cancellation. If you do so we will refund to you any sum you paid in advance in connection with the Event.
5.10 If you do not give us at least 2 weeks’ prior notice of cancellation of an Event, you will not receive any refund of payments made in connection with that Event.
5.11. You may for any reason cancel your membership and/or a booked Event during the 14-day period after we accept that booking or you become a member. If you request that your booking be cancelled, you must confirm this by emailing us at [email protected]. If you cancel as allowed by this section 5.11, and you have already made any payment(s) to us for the booking, we will refund the payment(s) to you within 14 days of receiving your cancellation (less the amount due for any Event(s) covered by that booking that we have already provided).
6. Events beyond our reasonable control
6.1. We will not be liable for any failure or delay in performing our obligations resulting from any cause beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, acts of terrorism (threatened or actual), acts of war, epidemic or other natural disaster, or any other event that is beyond our reasonable control.
. If any event described under section 6.1 occurs that is likely to adversely affect our performance of any obligations under these Terms or the contract, we will try to inform you as soon as is reasonably possible. Our obligations will be suspended and any time limits will be extended accordingly.
7. Fees, Charges and Donations
7.1. Set out in the table below are both the full and the current introductory discounted prices payable for each of our Packages:
|PACKAGE||FULL PRICE||INTRODUCTORY DISCOUNTED PRICE|
|PLATINUM EDGE||From £2,700.00||Starts from £2,500.00|
7.2. You are required to pay £75.00 to us for your Consultation. This fee is non-refundable if you are not subsequently accepted as a member but will be applied to discount your membership fee by this same amount if you are accepted as member.
7.3. If you are invited to an Event, the Event may incur additional fees and charges (for example including but not necessarily limited to venue hire and catering). These additional fees and charges will always be communicated to before you book and payable by you at least three weeks in advance of the relevant Event.
7.4. We make all reasonable efforts to ensure that all charges shown in connection with Events are correct at the time of going online. We reserve the right to change membership fees and prices and to add, alter, or remove special offers from time to time but these changes will not affect applications that we have already accepted or Events that have already been booked.
7.5. Before your membership is activated, you will be required to pay the full membership fee upfront. Additional charges due in connection with any Events you are invited to and you book will be invoiced separately to you.
7.6. We accept the following methods of payment via the online payment area on our Site: credit and debit cards. We also accept bankers drafts submitted in person and payments by bank transfer. A discount of 3% will be applied to cleared funds received via bank transfer as a goodwill gesture.
7.7. All prices are exclusive of any VAT due.
7.8. We are passionate about supporting worthy causes, and may from time to time host Events to support a charitable organisation of our choosing. Any charitable donations made by our members at such Events is purely given at their own discretion on a voluntary basis and is a matter of personal choice.
8. Membership Duration and Termination
8.1. Each membership lasts for one year, commencing on the date that we receive payment of your membership fee in full and cleared funds from you.
8.2. Your membership will automatically expire and cease on the last day of the period of membership (being 12 months after its commencement date) unless by that time you have renewed your membership by paying the membership fee in force at the time for renewal for a further annual period commencing on the next day.
8.3. If you wish to terminate your membership, you may do so by giving us 2 months’ written notice and we will reimburse you for the price of the outstanding portion of your unused annual membership at the end of this 2 month notice period. Memberships cannot be frozen but termination of a membership will not prevent you from re-joining as a member in the future, subject to availability and screening.
8.4. We may cancel your membership immediately by giving you written notice if you fail to make a payment by the due date or if you breach these Terms in a material way. We may also cancel our contract with you for any reason on giving you at least 30 calendar days written notice of such cancellation. You will only be required to pay for the proportion of your annual membership that you have used and such sums will be deducted from any refund due to you.
9. Attendance and Conduct
9.1. We promote a harmonious and joyous environment and communications among members and treat members with respect and dignity. We expect all members to act responsibly and respectfully to other members and you may not transmit or communicate any profanity, obscenities or inappropriate, discriminatory, threatening, abusive or otherwise inappropriate conduct, language or behaviour towards any of our members, staff, agents or affiliated partners. Such conduct, language or behaviour will result in immediate termination of your membership.
9.2 You agree that when you book and attend any Event to which you have been invited, that will be your confirmation that you are in good physical and mental health and have no health or fitness problems which may affect your participation in any Event and that you will at all times be responsible for your own state of health, physical condition, conduct, behaviour and wellbeing.
9.3. You must not arrive at any Event under the influence of alcohol or illegal drugs. Alcohol may be offered to members at certain Events, if deemed appropriate for the Event and for celebration purposes. Alcohol consumption is permitted in moderation and members must always consume alcohol responsibly. The consumption of non-prescription drugs are never permitted at our Events.
9.4. Some of our Events may have an adult theme. Attending any of our Events to which you may be invited is a matter of personal choice and the action of booking is your confirmation that you have been made fully aware of the nature of the Event and agree you are attending by your own free will and will act responsibly and respectfully at all times.
9.5. Certain Events may have a dress code and where this is the case we will notify you of this in advance. If you do not comply with any dress code communicated to you, we may not allow you to participate in the Event.
9.6. If you intend to bring a chaperone or security to any of our Events to which you are invited, you are required to inform us at least three weeks prior to the Event so that we can issue the required special pass.
9.7. We reserve the right to terminate your membership and/or to withdraw or refuse to renew it, or suspend it for a specific period, if your conduct is in our reasonable opinion unacceptable, or is or may be in our reasonable opinion, harmful to our reputation, or if it amounts to a breach of these Terms, or where in our reasonable opinion such termination, withdrawal or refusal to renew your membership, is otherwise in the interests of our other members. If we terminate your membership, you will then cease to be a member and will not be entitled to any refund of any part of your membership fee for any withdrawn or suspended period of membership. All Events booked and/or paid for but not yet attended will then be deemed to be cancelled by us and you will be entitled to a refund for any events paid for that you have not yet attended.
10. Photography, Media and PR
10.1. Subject to section 10.2, note that if you are invited to attend any of our Events, we have a strict no photography policy at our Events. You are not permitted to take any photographs, images, videos or other audio-visual content of our Events or of members at our Events, or upload such content to social media websites, YouTube or any other public or online forum or space without our prior written consent. We accept no liability in the event that any member’s photograph, image or likeness in attending one of our Events is uploaded to social media or any other online platform.
10.2. Press and media are generally not permitted to attend our Events. However, occasionally we do allow press and media to attend our Events, for example if we are hosting a charitable function and we feel that this is appropriate. At certain Events, we may also hire a professional photographer to take photographs in order to commemorate the occasion.
10.3. In the event that press, media and/or professional photographers have been invited to attend an Events to which you have been invited, you will be notified of this fact in advance of booking so that you may make an informed choice whether or not to attend. In attending such an Event, you acknowledge and agree that you may be depicted and that your image, photograph, voice and likeness at the Event may be made public and used by us or our affiliated partners in our or their promotional materials, in advertising our or their services and on our or their Site and social media networks. You grant us or our affiliated permission to use your content in this manner and agree to waive and assign any rights (including moral rights) you may have in any such content and agree not to object to its publication. You also agree to release us and our affiliates from any liability and obligation to you of any and all nature whatsoever arising out of or in connection with the exercise of the rights granted above, including, without limitation, from any liability for breach of rights of privacy, publicity, defamation or any similar right. You also agree that you shall be entitled to no additional consideration as a result of the exercise of the rights granted herein.
11. Confidentiality and Your Personal Information
11.2. Other members will only be sent your details and be able to contact and communicate with you following your consent to our disclosing your details to them.
11.3. All of our employees, agents, members and affiliate partners are subject to obligations of confidentiality with respect to private and sensitive information which comes to their knowledge in connection with any membership.
11.4. You agree to keep in strict confidence and not disclose to any third parties (including other members) any sensitive member information of which you become aware, without our or their express written consent.
12. Limitation of Liability and Indemnity
12.1. We provide our services for domestic and private use or purposes. We make no warranty or representation that our services are fit for a particular purpose, that any specific results may be obtained from attending them, or that they will meet your requirements or expectations.
12.2. Neither N V Matchmakers Limited, its affiliates and subsidiaries, or its or their respective officers, directors, agents, licensors, partners and employees will be liable to you under any circumstances for any indirect, incidental or consequential loss suffered by you as a result of or in connection with your membership or any Events you attend or people you communicate with or meet through our service, including but not limited to loss of profit, loss of business, loss of opportunity, loss or data or other intangible losses (even if we have been advised of the possibility of such losses or if they are foreseeable).
12.3. If you are invited to one or more of our Events and bring any personal belongings with you, we do not undertake to keep them safe or provide any storage place for them. Their loss or damage will be at your own risk except where such loss or damage is due to any deliberate or negligent act by us or our staff. We will not be responsible for any loss or damage to your personal belongings caused by any other member, guest or visitor to an Event. We therefore advise you not to bring any valuable belongings to any Event to which you are invited.
12.4. We do not promote, endorse or accept any responsibility for the goods or services provided by our affiliate retail partners and it is your responsibility to satisfy yourself as to the quality and suitability of their products or services before use or purchase. Their own terms and conditions apply to purchase you make from them and their offers may change at any time without prior notification. Any contract you enter for the purchase of products or services is with the applicable third party partner, supplier or vendor and we disclaim any and all liability for any act or omission or any such third party or any loss incurred by you as a result of your contract or arrangement with them.
12.5. We accept no responsibility or liability for any loss, damages, liabilities, costs or expenses you suffer or incur in taking part in any event or activity organised by any affiliated partner, supplier, service provider or charitable organisation we work with in the provision of our services.
12.6. Our maximum aggregate liability for any losses, damages, liabilities, costs and expenses suffered arising out of or related to your membership and these Terms shall be limited to the most recent membership fee paid by you.
12.7. Nothing in these Terms is intended to or will exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation, or as otherwise excluded by law.
12.8. You agree to defend, indemnify and hold N V Matchmakers Limited and our affiliates and subsidiaries, and each of its and their respective officers, directors, agents, licensors, partners and employees harmless from any and all damage (whether direct, indirect, consequential or otherwise), loss, liability, cost and expense (including without limitation reasonable legal fees) resulting from any claim made by any third party due to or arising out of: (a) your breach of these Terms or any other terms referred to herein; (b) your improper conduct or behaviour; and (c) your breach of any law, rule, regulation or the rights of any third party.
13. Changes to these Terms
We may from time to time change these Terms without giving you notice, but we will use our reasonable endeavours to inform you as soon as is reasonably possible of any such change.
We always welcome feedback from our members, and, whilst we use all reasonable endeavours to ensure that your experience as a member is a positive one, we nevertheless want to hear from you if you have any cause for complaint. If you have any complaint about our services, please raise the matter with Yvette Love who can be contacted at [email protected].
15.1. No failure or delay by us or you in exercising any rights under these Terms means that we or you have waived that right, and no waiver by us or you of a breach of any provision of these Terms means that we or you will waive any subsequent breach of the same or any other provision.
15.2 If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected.
15.3. The contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms.
15.4. We may transfer our obligations and rights under these Terms and under the contract to a third party (for example, if we sell our business). If this occurs, you will be informed by us in writing and your rights will not be affected. You may not assign your obligations and rights under these Terms and under the contract without our express written permission.
15.5. These Terms and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with English law.
15.6. Any dispute, controversy, proceedings or claim between you and us relating to these Terms (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England.